90 TO 95% of all problems can be avoided if you maintain your equipment properly!
THE TECH PAGE:
ROASTER EXHAUST SUPPLIERS
BUY YOUR EXHAUST PIPING HERE
MORE ARTISAN VIDEOS
TECH SUPPORT PDF & VIDEO LIBRARY: LOOK HERE FOR TROUBLE SHOOTING GUIDES
BC MOTORS & FANS
ARTISAN SOFTWARE:
FILL-AND-SEAL MANUAL
CANYON GRINDERS- SETTING THE GRIND
BC BEARINGS
HAVING TROUBLE WITH WINDOWS 10 & YOUR DRIVER?
PROPER AIRFLOW IS THE LIFE OF YOUR COFFEE ROASTER:
YOU MUST KEEP ALL AIR WAYS CLEAN OR YOU RISK DAMAGING ROASTER AND VOIDING WARRANTY
WATCH ALL MAINTENANCE VIDEOS AND READ THIS IMPORTANT NOTICE TO CLEAN UNDER CHAFF FAN DAILY
GAS BC ROASTERS
BC IGNITER SYSTEMS
ELECTRIC BC ROASTERS
COFFEE ROASTER TECH VIDEOS & PDF'S:
ARIZONA ROASTERS 2015- 2017
ARTISAN SETUP WITH BC ROASTERS:
BC MISC INFORMATION
IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY
THE BEST IN COFFEE EQUIPMENT
STEP 5: FOR FASTEST RESPONCE EMAIL US DIRECT AT:
TECH SUPPORT: TECH@BUCKEYECOFFEE.COM
PARTS:FOR BC OR SEDONA PARTS EMAIL:PARTS@BUCKEYECOFFEE.COM
BC DRUM INFORMATION
FUJI PXF SETUP FOR newer ORO's & SEDONA Models with the FUJI PXF4 (follow regular 1.3 setup plus this guide)
CONNECT TO ARTISAN VIA BLUETOOTH ON THE 2023 BC ROASTERS
CALL TOLL FREE: 844-5-BCOFFEE
844.522.6333
"YOUR SUCCESS IS OUR SUCCESS"
BC DRIVERS
CLEAR SKY MANUAL
DRIVERS ARE NEEDED WITH ARTISAN FOR
EACH TYPE ROASTER:
SEDONA ELITE ROASTERS
MAINTENANCE
DO IT YOURSELF LINKS TO EXHAUST PIPE SYSTEMS:
ARTISAN IS SUPPORTED BY USERS LIKE YOU. THANK YOU!
PHIDGET DRIVERS
FIND THE INFORMATION YOU NEED TO MAINTAIN YOUR EQUIPMENT HERE ON THE TECH PAGE
FUJI MANUALS FOR TEMPERATURE CONTROLLERS
After writing down all details of your concerns please email Tech Support (Include Account #)
REMEMBER YOUR MANUAL:
READ IT, YOUR WARRANTY IS LINKED TO YOU READING MANUAL BEFORE USING ANY EQUIPMENT
Most questions and concerns are addressed in your manual. Please consult your manual BEFORE emailing Tech Support.
Thank you!
*Free personal support is offered on all our products during warranty period via the tech Department at TECH@BUCKEYECOFFEE.COM. Also we have one of the largest free Tech Support Websites in the Business you may access free of charge for the life of your equipment. If you would like personal support after warranty we may offer premium services from our Tech Department or another company based upon their standard fees.
AZ ONE CUP SYSTEM
GENERAL ROASTER INFORMATION:
STEPS 1-5
STEP 1: Do not use defective equipment as this could be dangerous. Turn off and unplug all power and gas lines from defective equipment.
STEP 2: Look first into your manual to solve the problem at hand. Also look on the Education page for videos to address your concern. 90% of all problems are resolved by reading the manual or watching a video.
STEP 3: If you can't find the solution after consulting entire manual then email the TECH SUPPORT TEAM AT:
---------------TECH SUPPORT IS PROVIDED VIA EMAIL: ----------TECHBCROASTERS@GMAIL.COM
STEP 5: Email full details in this order:
A. Customer Name
B. Account (invoice) Number
C. Date of delivery or purchase
D. Full details of what unit is or is not doing and how the problem developed
STEP 5: We will reply within the day and offer a step by step solution to your problem.
TECH SUPPORT IS PROVIDED ONLY THROUGH EMAIL
OMRON SETTINGS
BC ROASTERS
FREE EMAIL SUPPORT DURING & AFTER WARRANTY!
ORO DRIVERS
THE 5 STEPS TO TAKE WHEN NEEDING TECH SUPPORT
PHOENIX ROASTERS
(We no longer can buy or sell parts for the ORO Roasters. The manufacturer no long supplies parts to us)
SEDONA ELITE DRIVERS
BC ROASTER WARRANTY
Your New Roaster is warranted from the date of purchase for one Year. During such time if machine breaks down due to a defective part(s) we shall replace part and provide full instructions on replacement installation. Free priority shipping is provided during warranty period. (Some companies make you pay for shipping during warranty!) If it is determined that machine was abused or not used according to the manual then this is not covered under warranty but parts can be provided at normal cost and shipping. We provide FREE email support for the life of your machine!
AFTER WARRANTY PROTECTION: BC ROASTERS
Many companies want to sell you equipment but don't offer extended support after warranty. We have found from other clients that bought from some name brand companies that when a common part such as a motor or fan has gone bad these companies require up to 90 days to ship a replacement once you pay & order part. That is why we stock a large inventory of the common and even rarely needed parts and offer our 10 YEAR IN-STOCK PARTS GUARANTEE: After warranty we have our 10 year In-Stock Guarantee: We will stock all standard parts for at least 10 years after warranty so you can keep your machine up and running and in great shape. After warranty parts are sold at standard list price and you choose and pay for the type of shipping you prefer. If in the event client prefers to ship product to us for repairs warranty includes the option of in-house repair but client would be responsible to pay to crate and ship unit to us at their expense. (Commercial Equipment should always be repaired on location due to cost and potential damage that may occur if sending it back to BC Roasters for repairs)
BUILD YOUR OWN KIT WITH TOOLS FROM THE BEANS, BAGS & TOOL PAGE HERE!
90 TO 95% of all problems can be avoided if you maintain your equipment properly!
REMEMBER: READ & FOLLOW MANUAL TO AVOID DAMAGE AND VOIDING YOUR WARRANTY
HAVE YOU JOINED THE MEMBERS ONLY PAGE?
Join the MEMBERS ONLY PAGE at BCROASTERS.COM
and get all the latest manuals, PDF's, videos and more on taking care of your equipment.
DO IT NOW!
DO IT TODAY!
KEEP YOUR EQUIPMENT IN TOP CONDITION!